When done, test your microphone with the recording app. Once your Samsung Galaxy S9 or Galaxy S9 Plus restarts, you will have to set the phone up from scratch, just as you did when you first got the device. Finally, select the reboot system now option.A yellow message will show at the bottom of the screen once it’s done. The factory reset will now start and may take some time.Use the Volume buttons to scroll down to the option that says Wipe Data / Factory Reset.You should now release the buttons and start using the Volume and the Power keys to navigate through the list to choose an option.When you see the blue Android screen, you will be redirected to the Recovery Menu.Now press and hold the Volume Up, Power, and Bixby buttons at the same time.Hold down the Power button to turn off the phone.

To factory reset your device follow the steps below: ‘Starting from new’ means that all of your data on the phone will be deleted so after you do the factory reset you can restore your data and apps from backup. This will remove everything from the device and start it from new, including the microphone.īefore you factory reset your Samsung Galaxy S9 or S9 Plus you need to backup your data. To resolve this issue, it will require performing a factory reset. Firmware can occasionally get corrupted causing unexpected problems with your phone, including audio problems, such as the phone’s microphone not working. Firmware is the low level (close the hardware) software that’s specifically for your Galaxy S9 or Galaxy S9+.

Continue reading for instructions on the factory reset process.īy now the microphone should be working, but if it isn’t working in Safe Mode either, you have all the reasons in the world to suspect corrupted firmware or some faulty settings.

If this doesn’t work at first, you can try a more comprehensive solution and do a factory reset.

Try removing apps and clearing as much data as you can, checking periodically to see if you’ve fixed the issue.

If your microphone works in Safe Mode but not normally, an app you’ve installed is causing conflicts.A good option would be to make a phone call and see if the microphone works.Most third-party apps won’t work in Safe Mode, so find a default app that does work to test the audio.You’ll know you’re in Safe Mode because there will be an indicator on the bottom left of the screen.Continue holding it throughout the boot process.When you see the first boot screen logo appear, press and hold the volume down key.Pay attention while the phone is booting!.Wait thirty seconds and then turn the device back on.Press the power button and tap the option to turn off the phone.Once you find the app causing the problem, then you can uninstall any others you uninstalled without worry. Start with the ones you installed recently, and test the microphone every time you remove an app until you identify the cause.

Galaxy 9 plus dimensions